Business Phone skills aren’t only about the technology you have; if you want to profit from them, it’s about how you use them to generate business, create business relationships, and facilitate meetings. Keeping the following skills in the forefront of your mind should help you impress clients and improve the services or products that you offer.
Don’t speak too quickly or quietly. These are the most often ways people are misunderstood on the phone. It is better to speak slowly and to articulate each part of the word you’re saying. If volume is in issue, try to close your door or seek a private area.
One of the worst things you can do on the phone is to tune out or become distracted by something around you. That’s why it’s vital that you ensure you listen attentively to the people on the other end of the line. If you have to, take notes that you can look back on when it’s your time to respond.
Maintain Energy and Use Body Language
Believe it or not, but proper energy and body language can assist you in getting your message across. Maintaining energy in your voice can actually indicate your interest and enthusiasm.
Staying alert on the conversation goes together with attentive listening. Do everything your can to keep up with the conversation, particularly if there are multiple people on the call. Questions are a great way to show your interest and participation in the topic of discussion. Remember, it is more important to listen than talk. It’s always a good idea to help prepare a plan of action to follow up once the conversation wraps up.
If you have any questions regarding Business Phone Skills, or Business Phone Systems in general, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.