All businesses require a Business Phone System. Calling is still the favorite method of communication between you and your clients. With that said, it is important to remember that not all Business Phone Systems are the same. You should consider your industry and needs when choosing a system. If you’re a smaller company, you probably don’t need call center features that would better fit larger firms. However, there are common features that can improve all businesses. Here are some essential Business Phone System Features that your company should have.
Music or Message on Hold
It’s never fun to call a company and get put on hold. However, what’s even more annoying is to get put on hold and have to wait in silence. Sometimes though, the on-hold music companies pick isn’t much better. It’s a good idea to place some informative messages or FAQs into the mix. Sometimes that information can end up answering the caller’s question anyway.
Another way to easily answer a caller’s question is an automated attendant. Furthermore, automated attendants can be used to direct callers to the proper department easily. The key benefit of an automated attendant is that it saves you and your clients time. It’s important not to make your auto attendant a negative by constructing elaborate menus that take forever to wade through.
In the modern business world not everyone can gather for a face to face meeting. Conference calling is a must. An important aspect of conference calling is that it shouldn’t take training to figure out. You should have the ability to easily establish calls and add callers.
Most companies have at least some employees who aren’t at their desk for the entirety of the workday. Mobile extensions, however, automatically forward calls to mobile devices if a user doesn’t answer their desk phone.
Email integration is used to send voicemails to your email inbox. This ensures that you don’t miss important messages.