Allowing yourself to get caught up with your company’s day-to-day operations isn’t tough to do. Keeping an office running requires balancing customer satisfaction, office maintenance, and human resources. However, it is important not to allow business phone maintenance to slip between the cracks. Oftentimes, your business phone system is not operating at full capacity. Therefore, the required business phone system repairs will grow from minor annoyances to full blown problems if you’re not proactive. We’ve listed some of the most common business phone system warning signs below:
Warning Sign One: Your System Drops Calls
Dropped calls may be a sign that you need to replace your business phone system. Improperly maintained equipment will result in dropped calls, even if it isn’t indicative of replacement.
Warning Sign Two: Voicemails are Disappearing
You probably need a check-up if voicemails vanish from your business phone system, because it is likely a sign of system glitches, bugged displays, or even broken wiring.
Warning Sign Three: Increased Call Volume
If your clients keep getting ‘no service’ messages when they call, then your business phone system might be a victim of too much call volume. Only four percent of customers contact the business again if they got poor customer service due to phone difficulties . It is very likely that if your business phone system needs repair it is costing you money.
Warning Sign Four: Paying for Repeat Technician Visits
At a certain point, you should consider upgrading your current business phone system if on-site tech visits are beginning to outweigh the benefits. At the end of the day, your business phone system is an investment and therefore continuing to sink money into a obsolete system doesn’t do your business any favors.
By purchasing a maintenance service plan, you are thus purchasing peace of mind. With a service plan, the aforementioned business phone system issues can be rectified without breaking your budget. If you have any business phone system questions, please contact us. You can also follow us on Twitter.