2013 is quickly drawing to an end, which means 2014 is right around the corner. It’s a new year with new possibilities. This is the time of year when business owners, like you, start to review their results from 2013 and plan for next year.
Business Trends for 2014
- Take Notes: Pay attention to what other business in other industries are doing. As the Avaya.com article “Four Business Ideas your Organization Should Consider in 2014” By Kenneth Leung points out, Velcro and Teflon were both invented by NASA, but utilized by other industries. By expanding your web of influence, you can better expand your business with new ideas and best practices.
- Customer Experience: Customer service and customer experience should always be at the top of your list each and every year. Explore new means of improving customer experience. It is no longer just about the showroom. You also have to consider the Internet (webroom), email, text messaging, video conferencing, and more. The key is to deliver a consistent brand experience across all channels.
- Explore the Generation Gap: Today’s employees are not like yesterday’s employees. Millenials, as today’s young employees have come to be called, were raised on technology. Because of this, they operate in a much different way than older employees. It is up to business owners to best manage this generation gap.
- Look to the Future: What is on the horizon as far as technology that could affect your business? “As new trends and technologies are available to consumers and businesses alike, think about the impact to your business and how to avoid being obsoleted,” suggests Leung.
If you have any questions about how to Business Trends for 2014, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.
ACS is a national vendor of Avaya and Cisco telecommunications products. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies. ACS offers business telephone solutions – from traditional PRI to VoIP – and maintenance services that help you leverage the value of your business’s telephone system investment.