Have you ever called a company just to be put on hold, waiting and waiting and waiting to finally talk to a real person? It’s a pretty frustrating experience and one that can last seemingly for hours. Fortunately there is a solution. Many businesses are turning to SMS Text Messaging to reduce hold time and improve customer service. That’s what we like to call a win-win! Using Webtext Call Directed to Text,™ businesses get callers off hold, servicing them faster by sending important information to callers via text during or after their interactions with callers.
Webtext: Use SMS Text Messaging, Say Goodbye to Hold
Webtext offers a cloud-based text messaging service, integrated with Avaya’s Customer Experience contact center platforms, such as Avaya Aura® Call Center Elite, Aura Contact Center, Interaction Center, and more.
“The goal of Webtext is to help companies use integrated messaging technologies to better serve their customers,” explains Guy Clinch, a member of the board of advisors of Webtext. “They have worked closely with Avaya product teams over a number of years and created seamless integrations of their cloud-based SMS texting service across the Avaya Customer Experience platforms.”
Webtext supplement call by allowing call center operators to send information directly to a caller’s SMS-capable device. This allows the caller to get off hold and get what they need. It’s a win-win for everyone involved.
Interested in Learning More about SMS Text Messaging with Webtext?
Webtext is an Avaya DevConnect technology partner and a two-time winner of the Avaya Innovation Award. Want to learn more? Contact Advanced Communication Systems!
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