Have you ever called a company just to be put on hold, waiting and waiting and waiting to finally talk to a real person? It’s a pretty frustrating experience and one that can last seemingly for hours. Fortunately there is a solution. Many businesses are turning to SMS Text Messaging to reduce hold time and improve customer service. That’s what we like to call a win-win! Using Webtext Call Directed to Text,™ businesses get callers off hold, servicing them faster by sending important information to callers via text during or after their interactions with callers.
Webtext: Use SMS Text Messaging, Say Goodbye to Hold
Webtext offers a cloud-based text messaging service, integrated with Avaya’s Customer Experience contact center platforms, such as Avaya Aura® Call Center Elite, Aura Contact Center, Interaction Center, and more.
“The goal of Webtext is to help companies use integrated messaging technologies to better serve their customers,” explains Guy Clinch, a member of the board of advisors of Webtext. “They have worked closely with Avaya product teams over a number of years and created seamless integrations of their cloud-based SMS texting service across the Avaya Customer Experience platforms.”
Webtext supplement call by allowing call center operators to send information directly to a caller’s SMS-capable device. This allows the caller to get off hold and get what they need. It’s a win-win for everyone involved.
Interested in Learning More about SMS Text Messaging with Webtext?
Webtext is an Avaya DevConnect technology partner and a two-time winner of the Avaya Innovation Award. Want to learn more? Contact Advanced Communication Systems!
Avaya works with thousands of Avaya Connect Partners to give you alternative ways to access Avaya solutions through knowledgeable local providers, like Advanced Communication Systems in Baltimore, Maryland. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies, and can help you select the right phone system for your business.
If you have any questions about Avaya, please contact Advanced Communication Systems at 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.
Sources:
Get Callers Off Hold With Avaya Innovations Award Winner Webtext, Avaya.com
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