Almost anyone who has called a business is familiar with busy signals. If your business rings busy, it can cost you money; many callers simply hang up and don’t call back. Modern customers expect short wait times and pleasant on-hold experiences. Fortunately, for your business there is a solution.
VoIP Business Phone Systems are the Solution to Busy Signals
For most of telecommunications history a ‘phone line’ meant a channel that can host one call between two phones. Unfortunately, this means that anyone who tries to call when the line is in use receives a busy signal.
Now, with Voice over Internet Protocol (VoIP), a ‘phone line’ has changed. VoIP uses broadband internet and doesn’t have physical restrictions on the amount of simultaneous calls that can be in use. A VoIP phone ‘line’ can actually make anywhere from 6 – 8 simultaneous calls.
These extra call slots are useful, since your VoIP phone has the ability to answer calls without “overloaded” lines.
Replace Busy Signals with Smart Business Phone Features
VoIP Business Phone Systems have features that not only shorten the amount of time your customers are on hold but also improve the calling experience as customers wait. This allows your business to curtail dropped calls and keep callers happy. Here are few features that should help you retain callers while they are on hold:
- Ring multiple employees simultaneously to answer calls sooner
- Play music to entertain callers waiting on hold
- Encourage callers to leave a voicemail for urgent issues
- Route calls more efficiently by queuing customers
A Busy Signal is Last Thing You Want
Perhaps the most harmful part of a busy signal is the idea that you’re “unavailable” to the customer. With email, social media, and video calls, the busy signal is no longer only an irritating beep. It’s a dead end for impatient customers, and an invitation for them to hang up. If you have any questions regarding Business Phone Systems, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.