Whenever you’re in the market for a new business phone system, you should consider what system will boost your business’s competitive edge. Cloud-based systems boast many intriguing features that will aid in boosting your collaboration and productivity. Here are five features that you should focus on when looking to purchase a new system.
Under a cloud-based business phone system, you have a web-based Administrator Portal. Under a web-based Portal, your staff retains admin control over their communication system. This means that the admin can log into their portal from anywhere and reset passwords, change call routing, etc. This saves them the hassle of submitting a ticket to their provider.
Our workforce has become more mobile than ever before. Therefore, it is crucial that your employees can communicate from the road as if they were sitting at their desk. Cloud Business Phone Systems offer numerous types of ‘find me/follow me’ features (i.e. twinning). Furthermore, Cloud Systems typically have on-phone corporate directories and click-to-dial call controls.
You should also find a phone service provider that offers integrated video calling between colleagues from any location. As vital as voice to voice interactions are, sometimes conversations and meetings necessitate face to face interactions.
A group directory enables users to search the corporate directory from the handset. This is a fast and efficient method of finding an internal contact and dial their extension.
Integration with CRM and other business applications
Integrating your phone with your CRM allows you features such as screen-pop when looking up caller ID info, access to call settings, click to call, and more. These bells and whistles help your business go the extra mile when providing customer service.