If your business frequently hosts large conference calls, you should consider a conference bridge. A conference bridge system can be anything from small and economical to large and expensive. The best thing to do when choosing a conference bridge system is to consider who is using it and who is operating it. Below are some features that you should keep in mind before selecting your conference bridge.
Web-Based Call Controls
A web-based call control is a feature that allows you to both monitor and change certain parts of the call from your computer. A call control feature has call recording, mute functionality, call roster, security features, etc. If your call includes sensitive information, this feature is a must.
There are certain conference bridge systems that include a mobile app. The mobile app should permit users to join the conference call from their smartphone. This is especially useful because you don’t have to necessarily be in your office to join the call.
Amount of Callers
One of the most important aspects of looking for a conference bridge system is how many callers will typically join a call. For instance, a business with hundreds of employees will require a different system than a small company.
Call recording is a great feature in many facets of business. In terms of conference bridges, however, it can be especially valuable during a meeting with a lengthy agenda. Some call recording options let you save it online or on your computer. Some conference bridges include call recording, but some add it in at an additional price. If call recording is something that your business values, you should check with your provider to see if it is available.