When a business examines VoIP, they tend to find two possible problems, the first of which is internet reliability. The second main concern for prospective VoIP clients is disaster recovery. What happens if something goes wrong? Nobody wants to lose all of their data or lose the ability to communicate altogether. However, if you set up the proper protocols and safeguards, there won’t be a problem.
Multiple Connections to the PSTN and Internet
It is paramount to maintain multiple connections to the public telephone network and internet. You should also confirm that each connection only devotes a third to internet and voice traffic. This is to safeguard against spikes in internet activity.
Hosted service dictates that the PBX is off-site. You should select a provider that has redundant PBX clusters in active and passive configurations so that there is always a backup incase of failure. Not only does this help in terms of disaster recovery, but it allows for routine reboots and upgrades without any service disruptions.
Remote forwarding allows customers to forward their main line to their cell phones. Not only is this helpful if you are out of the office, but it is extremely useful in the event of a service disruption.
Automatic Registration to Active Internet
Some customers also choose to have backup internet connections from separate providers, in the event that one of their providers has an outage. If you choose to go this route, be sure to set your service to automatically register whichever internet is currently active at your specific location.
With the aforementioned steps, a business should have peace of mind when switching to Hosted VoIP. Your system may not be infallible, but if you minimize as many of the risks as possible, you should find your Hosted VoIP experience positive. If you have any questions regarding Business Phone Systems, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.