Unfortunately for some companies, business leaders are reactive instead of proactive when it comes to change, and that only serves to hurt the customers. Technology is transforming the way clients and businesses interact with each other, and organizations that don’t keep up will find customers leaving in droves.
Communication is crucial to satisfying customers, as Avaya blogger Laura Bassett states “As customers increasingly expect an omnichannel experience, how can organizations continue to evolve their outbound operations along with their inbound capabilities? What role does outbound or, as we like to call it, proactive customer engagement, play in delivering on business needs and outcomes?”
Customers Love Early Adapters
800 U.S. adults(ages 18-44) were polled about their behavior towards new technology, and the results were interesting to say the least. Roughly 56% of the polled group stat that they were the first among friends, work associates and family members to try new products or services.
If a consumer is adapting to a new form of technology, then it wants a company to follow suit. Technology now allows us to order food and wine right from our phones, and have it delivered to our doorstep. If your business doesn’t keep up with the market, other companies will find out how to communicate with your customers and fill their needs.
How Early Adapters Profit
Early adapters profit because they realize that new technology will help them in the long run.
A good business wouldn’t go out and purchase one cell phone as the main form of communication for an entire organization. A good business would look for telecom products from a company like Ayaya to provide a communication solution.
There will be learning curves to get everyone accustomed to new products, but a great business knows how to adapt. When you have the right tools in place to transfer calls to the exact department a customer is looking for, the ability to collaborate with business partners throughout the country and streamline efficiency throughout an entire organization, you will stand out amongst your competition.
Early Adaption Improves Efficiency
Once you recognize the ever-changing needs of your business, you will be on the right path for creating and maintaining success. Avaya provides products that actually synchronize voice mail messages into an email box for easy message management.
Instead of chasing a secretary down to find out if an important client called while you were out of the office, you now can now keep track of all your messages in one place!
If you feel like your company is falling behind and isn’t as productive as it could be with its communication, Advanced Communication Systems can connect you with a custom solution from its extensive line of Avaya products. Call 1-800-750-3624 or visit BuyTelephoneSystem.com today. You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.