One of the biggest investments a business can make is a business phone system. A business must have an efficient method of communication for not only employees to customers but also employees to employees. Here are a few ways that a great business phone system can benefit your employees.
Ability To Transfer Calls
A great business phone system can transfer a call by merely hitting a button. Not only will this simplify your internal employee communications, but it will also improve your customer service. The lack of a business phone system risks the appearance of seeming unprofessional to your customers.
Unified Communications and Enhanced Efficiency
A hosted business phone system permits a business to incorporate their system with other communication tools, i.e. their email. If you configure your systems properly, you can have voicemails atomically transcribed, place a call from an email client, or permit employees to make low-cost calls from any location that has broadband. This will increase the efficiency among your employees.
Reduces Need For Receptionist
Any customer who calls a business will most likely hear one of two things: an auto attendant or a receptionist. For some businesses, a receptionist works best. However, for others it makes more sense to have an auto attendant. Auto attendants usually allow a customer to reach an individual quicker because they don’t have to go through a separate person. It’s an efficient way of cutting out the middleman.
Ability To Share Phone Lines
If you have a decent business phone system, you should have the capability to share phone lines. Under this feature, all employees have access to every line. If you have a larger sized company, this makes sense because you reduce the amount of information that needs to be relayed back and forth.