Owners and managers of businesses often take their business phone systems for granted. It’s difficult to blame them with all the different responsibilities they take on. However, maintaining your VoIP system is paramount; when it stops working, it can often grind a business to a complete halt. However, the good news is that maintaining VoIP is simple–and can greatly lessen the chances of unexpected downtime.
Before Every Upgrade or Repair, Make Backups
While professional phone system providers will help to prevent major issues during an upgrade or service call, it is still highly recommended to to make backups. Should an outage happen while on a service call, it is simple to restore the systems settings.
Changing Your Network?
VoIP is only as good as your network, and if you are planning to make changes to it, you need to think about how it will affect your system. Changes are liable to cause downtime, so it is advisable to let employees know, or even to schedule it during times of low customer usage.
Don’t Forget About Your Hardware!
It is always wise to keep extra cords and handsets around in the event that your phone physically breaks. This way, you can still operate.
Don’t Leave Out Your Phone System Provider
Scheduling routine maintenance calls with your VoIP business phone system provider will let you make operational tweaks to your system. Furthermore, it makes receiving valuable employee reports and customer feedback easier.