Google and Avaya have recently joined forces to create an innovative contact center for business solutions.
Avaya is known for its expertise in enhancing customer engagement, and Google is a strong force in Web applications and devices that allow for flexible and cost-effective solutions. Business owners across the world will be able to benefit from this collaboration.
The Benefits of Google and Avaya
With the plans for the new contact centers, a business will be able to quickly get any project up and running. This will help with not only seasonal demands, but managing peaks as well. The technology will help increase the efficiency of real-time responses, while cutting down on the typical operation cost business owners usually faced with contact centers. Customer service representatives will be able to access the Avaya contact center desktop through Chromebooks, which will remove the need to download thick clients from individual endpoints. This is great news for smaller business owners, as they will now have access to cost-effective solutions that lets their smaller company improve customer service without breaking the bank.
With this new collaboration, Avaya is bringing a much-needed service to the market. For business owners, it’s important to adapt to this technology now, as it will become more and more standard as time moves forward. It can be hard to be an early adopter to new ideas, but the benefits of new contact centers should be a welcome sight. Avaya also wants to integrate Google Apps for Work into its plans, and this will only continue to help create efficient tools for collaboration and customer service. Google also uses technology from Avaya to run its telephone infrastructure, and Avaya technology drives Google’s contact center operations.
Early Adapters to the Google and Avaya Collaboration
A global leader in packaging food, beverages, tobacco and other goods, MeadWestvaco has already benefited from the collaboration. MeadWestvaco has launched the Avaya Agent for Chrome, which shows a commitment to improving efficiency and creating more satisfied customers. This technology isn’t only for new companies, as organizations with deep roots are realizing how much more efficient an operation can run when integrating technologies from Google and Avaya.
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