It takes a lot of time and effort for a company to attract prospective clients. However, it takes just one bad experience to undo all of that hard work. According to the Qmatic study, it only takes one bad brand interaction to send 90% of customer running for the hills. So we cannot emphasize the importance of quality customer service enough. Avaya can help!
The aforementioned Qmatic study also found that 86% of customers are willing to spend more to get a better experience. This means it is well worth your company’s time and money to invest in more up-to-date communication technology. This will not only help you improve customer service, but also gain an edge over the competition.
“Change is inevitable and necessary for companies that wish to succeed,” explained Avaya.com blogger Davide Pertamala. “One thing is for sure: We no longer live in a world of only voicemail and email communications.”
- Avaya Desk Phone: This desk phone is designed for people who answer incoming calls, transfer customers, and monitor several lines throughout the day. Click Here to learn more about the Avaya 1416 desk phone.
- Videoconferencing: With the help of Avaya Scopia, the power of videoconferencing is in the palm of your hands, which is great with today’s increasing mobile workforce. Click Here to learn more about the future of videoconferencing.
- Avaya IP Office: By using an IP Office system, your entire organization will have access to one of the most unified and sophisticated communication services in the industry. Click Here to learn more about the benefits of Avaya IP Office.
Want to learn more about Avaya?
Advanced Communication Systems, located in Maryland, is a national vendor of Avaya and Cisco telecommunications products. We are here to help you select the communication system for your business. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies.
If you have any questions about how Avaya can help improve Customer Service, please contact Advanced Communication Systems at 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.