As a business owner, you should consider all factors when selecting a new business phone system. Your new system should have the capability of handling your current call volume while allowing room for future growth. The two main business phone systems are analogue and digital.
An analogue system utilizes copper wires, and the sole purpose is to allow people to communicate through handsets. Its utilities are limited to call hold, redial, speed dial, mute, and some systems can transfer calls between extensions. While analogue presents a cheaper short-term solution, expanding this limited system is costly and difficult.
Digital business phone systems are modernized with businesses in mind. Digital uses software as opposed to hardware, employing PBX’s to bypass standard telephone circuits and allow users the ability to add features such as VoIP integrations, on-hold music, alarm systems and much more. Digital handsets usually offer an IP interface that allows the business phone system additional features such as, desktop client, click to dial, voicemail or fax delivery to email or SMS, etc.
VoIP is the future of digital phone systems. With VoIP, users unify voice and data transmission over a single network which significantly cuts call costs and improves the company’s efficiency and productivity.
VoIP also features a cloud-based system. With a cloud-based system, businesses with limited space don’t have to house an on-site VoIP network server. In addition, upfront costs and monthly charges for a cloud-based system are often lower. Since upgrades for a VoIP system are software-based, there is less difficulty in upgrading your system as your business grows.
There is a plethora of digital business phone systems on the market. The best way to begin the process of deciding which system is right for your business is to make a list of your business needs before seeking out a certified business telephone system installer, such as Advanced Communication Systems, LLC. If you know how many users and what features your company requires, the installation team can easily guide you through the process of which business phone system is right for you.