These days, many companies have switched to VoIP Business Phone Systems. VoIP can deliver better call quality, advanced features, and improved scalability all at lower costs. That’s not all; VoIP Business Phone Systems can also boost employee productivity. Here’s how:
As mentioned above, a VoIP Business Phone System gives you access to advanced features. However, if you don’t have the ability to navigate and active them quickly, they aren’t very beneficial. Shortcodes allow users to save time and execute tasks with the press of only a few buttons.
Call Parking allows users the option to place callers in a “parked” status rather than putting them on hold. The advantage of parking them is that any line can pick up the call. This also frees up your line for other calls. This makes your call management much more efficient.
Some of your employees may require additional access to some of your Business Phone features. If you leave everything open to all of your users however, it may result in accidental changes. For example, you may want to leave call recordings open to everyone but not call routes. After all, you don’t want someone accidentally deleting a call route. If you create custom roles and permissions, this goes a long way in preventing this.
To ensure peak employee productivity, it is important that your system is flexible. Traditional systems allowed for minimal flexibility; in other words, businesses had to use them as they were designed. With VoIP, there is a built in API (Application Programming Interface). This operates much like the platform’s operating system. With the API you can build custom features and tools based upon your individual business. This often allows for more employee productivity and efficiency.