Every business should invest in simultaneous ring. Not only is it a standard Business Phone System feature, but it allows you to easily customize calling patterns and ring groups. In other words, you can route incoming calls to specific devices or set up calls to ring simultaneously. This lets you answer calls quicker and improve your customer service. Here’s how it works:
First of all, what exactly is simultaneous ring? It is a Business Phone System feature that routes incoming calls to multiple phones at the same time. You can route calls to desk phones, computers, mobile devices, etc. As soon as a user picks up the call on one of the devices, the other phones stop ringing.
How it Works
You first have to create a list of destinations where you want calls forwarded. This list can consist of users, groups, phone numbers, etc. Next, you choose whether or not the call rings the recipients all at once or sequentially, so that the call dials each user one-by-one. Sequential ringing is usually suitable for prioritizing members in a forwarding list, but in many cases simultaneous ringing improves your customer service.
Benefits of Simultaneous Ring
Prevent missed calls
By connecting multiple devices (like your desk phone and mobile phone), it is less likely that you’ll miss a call. For example, if you are away from your desk, you can still receive a call on your business line.
Streamline inbound calls
There is an advantage to having all of your devices synced. By having them synced, you are effectively merging your numbers so that they point to all of your connected phones rather than just one. This makes life a lot more flexible for you.
Unfortunately, you don’t always know when an important call will come in. By being more accessible to your customers though, your customer satisfaction levels will improve.