If you have a Cloud Business Phone System, you utilize Voice over Internet Protocol (VoIP) technology to make and take calls via the internet. This technology takes place over a matter of seconds. It is during these seconds that your call quality is determined. While it may seem simple to the user, it can sometimes prove complicated on the backend. This holds true for issues such as packet loss, as well. Behind the scenes, data packets rapidly collect various pieces of data and send them to the proper location. This isn’t always a neat process. Your data gets scrambled and divided into different packets as it travels from one location to the next. If you experience packet loss, your call quality will be negatively affected.
What is Packet Loss?
The unscrambling of your data begins once your data arrives at its destination. In order to be efficient, your data packets don’t always take the same route. However, they should all reach the destination at the same time. Once all of the packets have reached the destination, the conversation can begin. However, if they don’t arrive at the same time (or don’t arrive at all), the message will not be discernable. This is packet loss. It can result in cutting out, latency, or dropped calls. It is often caused by network congestion, software bugs, network hardware problems, or security threats.
How to Fix Packet Loss
Packet loss doesn’t have to become a daily hinderance. Fortunately, you only have to take a few simple steps to prevent any problems. To prevent packet loss, you should:
- Make sure that your hardware is up to date. This will ensure that your system is working at the optimal level.
- Make sure that your bandwidth is high enough to support VoIP calling. If it is not, you will experience technical issues.
- Keep all of your internet cables in good condition.
- Limit radio signals that could interfere with your Wi-Fi.