VoIP has many benefits. Businesses who choose VoIP not only save on their monthly phone bill but also receive many benefits not standard to traditional systems. However, VoIP only works if you have excellent quality. Fortunately, VoIP is very reliable. With that said, however, its reliability depends on your VoIP network. Here’s how to ensure that your VoIP system works as it should:
Common VoIP Issues
Like any piece of technology, VoIP can experience issues. The most common ones are:
- Dropped calls – Calls cut off for no apparent reason. This usually occurs when your bandwidth is low or you have a defective handset.
- Echo – This is audio repeating on a delay. This often happens when your volume is too loud and the microphone is picking up the call from your earpiece
- Choppiness – Sometimes people refer to this as ‘breaking up’. This can sometimes get so bad that conversation isn’t realistically possible. This happens when your network loses voice information. VoIP carries audio through data packets and if the connection is not stable the packets arrive in the incorrect order.
How to Fix VoIP Issues
Here’s how to address and correct the issues mentioned above:
There is monitoring software you can install for your VoIP network that will monitor all of the data you generate with VoIP activity. It does this in real-time so that you can spot latency, packet loss, and jitter. Oftentimes, spotting the problem will direct you where to go.
Oftentimes your issues stem from incorrect network configuration. Sometimes it is set-up improperly or it needs reconfiguration after upgrades. You need to make sure your Quality of Service prioritizes VoIP. Otherwise you may experience bandwidth issues when others are using the Internet too much.
If your having issues, it may not be your fault. Sometimes your provider is to blame. Whether it is your VoIP provider or your Internet provider, you need to make sure that the problem isn’t on their end.