Incorporating call recording into your company has numerous benefits. However, picking call recording software for your business can be challenging. There are numerous options available on the market that all differ in cost, features, and user-friendliness. You need to decide if you want to pay more for some of the features or if you can settle for a more cost-effective option. Here are the features you should investigate when picking call recording software:
Whatever call recording software you choose should obviously have the capacity to handle your business’s current size. However, you need to also consider the future. Whatever you pick needs to have the ability to grow with you. As with your Business Phone System, you should be prepared to scale.
Your software should require a minimal learning curve. You don’t want your employees focused on trying to learn how to operate it, you want them focused on their job. For example, any of your employees should be able to easily navigate, use, and make changes to the software. If you ask for a demo prior to purchasing the software, you should be able to judge this pretty easily.
If you have hundreds of calls coming in at a constant flow, you must have a way to classify and arrange calls. One of the best ways to do this is through call tagging. With call tagging, you can single out calls requiring immediate answers and attach vital information regarding a specific recording. This ensures that nothing slips between the cracks.
Your software needs to have an easy way to access and view the call recordings. This is done through a dashboard. Your dashboard should have different channels in which you can view voicemails, SMS messages, date/time of call, and the caller’s number.