A natural disaster can wreak havoc to a business, especially regarding telecommunications. There are, however, a few ways that you can safeguard your business against disaster. A little time and effort can make a distinct difference in the way your business recovers after the fact.
If your company needs to receive calls (even if your office phones aren’t in service), you should set up call forwarding. This is a great way for businesses to assist their customers and help the community during a natural disaster.
Unplug your Office Phones
Assuming you aren’t occupying your office during the storm, it is a great idea to unplug and store your phones. This way, you will minimize unnecessary damage. If you have a VoIP phone, it is easy to reconnect, as they are plug and play. This means that you can unplug them and then plug them back in without losing your settings.
E911 is a feature that locates anyone who calls 911 on your phone network. This way, rescuers have a much easier time finding people who require assistance.
Set up Voicemail to Email
Another great way to remain in contact with your customers when your phones are down is voicemail to email. It is a simple way to quickly go through messages, especially if you’re expecting a higher call volume than you typically have.
Preparation for Your Customers
You also need to include your customers in your disaster readiness. This is especially important if you have a national customer base, who may not be aware that your location is experiencing a storm.
The best way to do this is through an auto attendant. Via your auto attendant you can inform them about your situation and how to get in touch with you.