If you think about, you use your Business Phone System constantly throughout the workday. This means it undergoes wear and tear just like any other piece of technology. The average phone system lasts seven years. Therefore, the primary problem most businesses face concerning telecommunications is whether or not it is time to get an upgrade. When considering an upgrade, you should ask yourself if your Business Phone System can do the following:
- Does your current phone system offer improved call handling? Your system should be able to transfer calls directly to the correct agent, offer three-way calling, and have automated voice responses.
- Does it offer analytics and reports? Your employees should have access to real-time figures concerning the calls they make.
- Does it cater to your remote employees? Remote working is extremely popular in this day and age. Your Business Phone System should offer provisions for them.
- Does it offer CRM integration? CRM (Customer Relationship Management) software makes internal communications efficient. It also can boost sales.
It is important to upgrade before your system fails on you. Trying to go without a system can hurt your team’s productivity and lose you business.
A New Type of Business Phone System
Modern Business Phone Systems have all of the above features. Two of the most popular types of modern phone systems are PBX phone systems and VoIP.
PBX (or Private Branch Exchange) Business Phone Systems connect software to different lines throughout your office. You can get a traditional PBX, but the more popular type is the Hosted PBX. Hosted PBXs are not only reliable but also easily scalable.
VoIP (or Voice over Internet Protocol) uses the internet to convert your voice into digital signals. By communicating this way, you can attain higher productivity and cost savings. You can also obtain great features like call routing, call queuing, and call recording.