No matter what type of business you are, odds are you’re often quite busy. Whether you are in a meeting or assisting a customer, you still want to be reachable. This is why the VoIP feature of twinning is so effective. It means you can answer a business call on any device no matter your location. This way, if an important call comes in while you’re away from your desk phone, you can still answer it.
What Exactly is Twinning?
Twinning is a VoIP feature that permits users to route all of their incoming calls to multiple phones and devices. You can have the calls ring all at once or in a pre-arranged sequence. Any device connected to the internet can enjoy twinning and it typically comes standard with a VoIP plan.
How Does Twinning Work?
What are some examples of twinning in the real world? A repairman, for instance, could enjoy a lot of benefits from twinning. If the repairman is out on a service call and one of his customers calls with an emergency, the call will start ringing at his desk phone. When the repairman does not answer, the call will start ringing to his cell phone. With twinning, he can answer it right away rather than having to wait until he returns to the office. He could even set it up to ring to an alternative department or technician when he does not answer his desk phone.
What are the Other Benefits?
Here are some of the other benefits you may not have considered:
- With twinning, your clients and customers only have to remember your business number
- You can keep your personal cell phone number private
- All of your employees can enjoy mobility
- Your customers always receive assistance