These days, your company doesn’t only receive new business by prospects calling in. There are emails, texts, social media notices, etc. It can prove difficult and time consuming to keep track of it all. The key to success in the modern age is to organize and unify them into one place. Unified Communications is often the answer. It integrates all of your business data and communications into one tidy place. It includes telephone, email, instant messaging, audio/video conferencing, and more. Not only does this help your company, but it improves the customer experience as well.
Streamline your Business
Once you have all of your communications placed together, you won’t have to spend unnecessary time sorting through it all. You can create customer profiles based off all your communications data. Furthermore, a Unified Communications solution digitally saves all of your PDFs and faxes automatically. Also, anytime you are away from the office you can reach all of your data from a laptop or mobile device.
Unified Communications allows you to bring your entire team together regardless of where they are located. With UC, you can have a live chat with any employee. This is a great way of holding meetings with entire departments, even if they aren’t all in the physical building. Live video conferencing also helps you to avoid travel. In short, it is a great way to boost employee productivity.
UC can dramatically transform the customer service experience. Now, with Unified Communications, you can track all of your interactions with your customers. If they make a social media complaint, you can quickly reach out to them to rectify the issue. All of your tracking is also saved, allowing you to make effective long-term strategies for caring for your customers.
If you have any questions regarding Unified Communications, or Business Phone Systems in general, please contact Advanced Communication Systems today at 800-750-3624. Please feel free to also follow us on Twitter.