VoIP has radically altered the customer experience. With the right Business Phone System, you can set yourself ahead of the competition. VoIP not only provides better mobility, flexibility, and production, but it can also help you better handle your clients. Here’s how:
Never miss an important call
VoIP practically guarantees that calls don’t go unanswered. You can configure your system to automatically route calls to the best agent for that particular client. However, if that agent is unavailable, you can set up the system so that the call automatically goes to the next agent best suited for that client.
Another way VoIP ensures that calls don’t get missed is by employing mobile applications that tie directly to your phone number. This way, you don’t have to be in the office to get the call. Now, you can answer calls from your business number on your cell phone if you’re out of the office.
Service customers any time of day
There are times when you want to relax, of course. You and your team can’t remain available 24/7. Don’t worry, your clients are still taken care of with an auto attendant. Auto attendants allow your business to keep clients and customers in the know even outside business hours.
An auto attendant is a feature that first greets your customers. It routes customers to appropriate agents and offers useful information (such as business hours). You can also program it to handle simple tasks for your customers (such as paying bills). Auto attendants are great because they assure your customers of your business’s professionalism. They also free up your employees for other tasks.
Smarter customer interactions
VoIP also integrates with CRM (Customer Relationship Management) software. This completely changes the customer interaction. With a CRM, when a customer calls your also get a pop-up on your computer that tells you everything you need to know about the caller. It not only displays details like name and address, but also gives you the option to easily view all of the notes you’ve made regarding past conversations.