In many ways, voicemails seem old fashioned these days. With all the bells and whistles modern Business Phone Systems have, isn’t there an alternative to listening to a voicemail? After all, sometimes the connection is garbled or you have to replay it multiple times just to take down someone’s phone number. Fortunately, there is a better way. Many systems now have voicemail transcription. Voicemail transcription allows you to read your messages. Whenever you get a message it automatically sends the written transcription straight to your inbox or mobile app. This software is great for multiple reasons, but the big one is that it saves you time. Here are some other ways it can benefit your business.
These days, a lot of businesses use VoIP (Voice over Internet Protocol). They do this because it works better, costs less, and has a lot of beneficial features. One of these features is voicemail transcription. As stated above, this transcribes your messages to text. It is a fantastic way to save your business time. It’s also a great way to ensure that if the message was meant for a colleague, you can easily send it to them.
While voicemail transcription is great for all companies, there are specific industries that benefit even more. Any industry that relies heavily on the written word (law firms, doctor offices, etc.) can save transcriptions for record keeping purposes.
Storage and Access
Voicemail transcription is great for organization and collaboration between employees. You can integrate your transcriptions into your CRM and log them. This is a great tool for your sales teams to refer back to when speaking to a customer.