Digital technology has transformed Business Phone Systems immensely. While they have changed significantly, the Business Phone System will likely never die out. Customers, for example, prefer to speak to a human rather than an auto prompt. Therefore, it is important to keep your technology current. Switching to VoIP (Voice over Internet Protocol), for instance, ensures that your Business Phone System is on the same digital network as the rest of your company. Doing this will streamline your business by removing the barrier between your landline and your mobile device. This inevitably increases your productivity. Here are some specific ways that VoIP can boost your productivity.
Streamlines your Billing Process
VoIP is typically charged through a subscription basis. Therefore, your costs don’t fluctuate. This helps your staff, because they don’t have to waste time with a complicated billing process each and every month. Your employees also don’t have to spend time making expense reports related to the Business Phone System.
These days, more employees have the option to work out of the office. This is a benefit for the both the employee and the company, as it can save time in commuting and not tie them to a desk. VoIP is one of the most important tools in making telecommuting an option. With VoIP your employees can work at home with the same flexibility that they would have at the office.
VoIP is the perfect option for integrating with your current technology. It is intuitive and meshes easily with your CRM. It also has a backup features for the cloud, your accounting software, and project management systems.
Improves the Employee-Customer Relationship
VoIP productivity isn’t only limited to your own employees. It can also assist with communicating with your customers. Having all of your telecommunications tools centralized lets you remain available to customers through the phone, video conferencing, or chat, whether you’re at your desk or not.