The business world has dramatically changed over the past few years. More and more employees have joined the remote workforce. This can present new challenges for both employees and their managers. Fortunately, your Business Phone System can help bolster your remote workforce. Here’s how:
Run Video Conferences in the Background
It may seem odd but using your phone system to run video conferences in the background while you work can create the old office atmosphere. This is an easy way to remind your team that while they are in separate locations, they are working towards a common goal. It also makes collaboration easier. Even with the best collaboration tools, there is really no substitute for simply looking up and asking them.
Speaking of collaboration tools, if you do not want to leave a video conference up all day, there are great tools that can help increase teamwork. If you take advantage of Unified Communications, you can easily use group chats to share ideas and work documents. You can also transition from group chats to conference calls with a few clicks of the mouse. When your team is scattered, it is more important than ever that they all stay on the same page and share their ideas with one another.
Leverage your Phone System
Any friction in your teams’ communication channels can dampen efficiency. Therefore, having your Business Phone System set up to route and direct calls effectively is key. For example, call queues should be configured to route calls fairly. You don’t want one employee handling an uneven amount of the call workload. Using a call queue correctly means shorter wait times for your customers and an equitable call distribution among your team.