Every company knows that it is important to review their investments on a regular basis. One of the most important things to review is your VoIP Business Phone System. Unfortunately, this isn’t always a straightforward task. You can, however do it. While every company is distinct, here is what you should consider when measuring ROI:
When measuring ROI, you should consider the ‘hard’ factors first. This includes cost savings due to eliminated expenses. For example, if you had separate conferencing systems that were eliminated after getting VoIP, this is an example of hard ROI. Another example is hardware and maintenance expenses eliminated due to VoIP.
Examples of soft ROI are benefits like improved customer service, easy setup, and improved efficiency. Here are some additional benefits of switching to VoIP that are included in soft ROI:
Increased Mobility and Flexibility
With VoIP, your team has the option to work from anywhere. Additionally, managers can supervise your team regardless of their location. VoIP is also easily scalable; you have the ability to inexpensively add or remove users. With traditional systems, adding users required physical installations.
Reduced Personnel Costs
In many ways, VoIP systems are easier to use than traditional systems. This means that you won’t have to spend as much time on installation and maintenance. In other words, your IT team can focus on other tasks besides your phone system. Additionally, your team won’t have to spend as much time learning how to use the equipment.
Improved Employee Satisfaction
Giving your employees a VoIP Business Phone System often improves employee satisfaction. It will not only make their job easier, but also give them location-independence.