Even with new telecommunications technologies coming onto the market, many companies have yet to upgrade from their older, Traditional Business Phone System. Perhaps they don’t quite realize what they’re missing. By continuing to use older systems though, you are likely missing out on new software, Voice over IP (VoIP), or the Cloud. Here’s what you’re lose by sticking with your Traditional Business Phone System:
It probably goes without saying that because traditional systems are older, they therefore use outdated technology. This means that not everyone is knowledgeable on them anymore. This is the biggest reason why a Traditional Business Phone System is more expensive to purchase, replace, or fix than newer models. Oftentimes it is nearly impossible to find replacement parts if something goes wrong with an older system, which can put your business in a bind.
Cloud-based systems, on the other hand, require much less hardware. Furthermore, even if you do need to replace something, with the Cloud hardware is commonplace. This doesn’t happen too often though. If you do require work on it though, oftentimes it can be done remotely which is much less labor intensive.
Unfortunately, with a Traditional Business Phone System it takes a lot to set up a single work desk. First, you have to order and install all the hardware. Making changes (such as altering the phone number) often necessitates physical hardware changes. By contrast, making this same change through the Cloud is simply a software change.
Additionally, trying to add on users after the initial set up requires physical hardware changes and new cable runs. It is expensive and labor intensive. With the Cloud, you simply have to order a new desk phone and add it to the system, making it extremely scalable. This is great for growing businesses.
Traditional systems typically only support older phone models. Unfortunately, this means that they lack a lot of modern features that businesses have come to expect these days. For example, most traditional systems don’t have call forwarding, call queues, call holding, etc. Not only do features like the aforementioned make your employees more productive, but they also keep your customers satisfied.