We perform routine maintenance in the form of doctor appointments and car inspections; your business phone system should be no different. It can allow you valuable insight on how your system is operating and whether or not any maintenance or upgrades are needed.
Avaya is an example of one of the business phone system providers that takes maintenance seriously. Their support plan includes:
Software upgrades every six months. There are multiple software releases and service packs that pertain to your individual business phone system. Usually they can easily be downloaded right off the company’s website.
Service Bulletins. Service bulletins are valuable for a number of reasons. By simply visiting Avaya’s website, you can find bulletins and notices concerning the available upgrades and patches to your business phone system. Best of all, these bulletins direct you to the appropriate download page.
Automatic Scheduled Backups on phone system and voicemail programming. Automatic backups can be scheduled to run after regular business hours, so that your normal operation of equipment is not interrupted.
Our advice is to choose a plan that takes a proactive approach; it can save your company valuable time and money by avoiding complications down the road.