These days, everyone wants intelligence in their gadgetry; smartphones and even smart watches. Now, Avaya and Plantronics are developing smart headsets.
The two companies have worked together for almost two decades, and now will be developing a line of headsets that will focus on two things; heightening the integration between Plantronics headsets and Avaya software, and strengthening the intelligence of the product.
In today’s world, when a customer plugs in a headset, they want seamless integration with their software. The partnership between Avaya and Plantronics is dedicated to making this expectation a reality.
Certain Plantronics headsets are designed to guarantee integration between Avaya’s Chrome-based contact center apps, like Avaya Agent for Chrome and Customer Engagement OnAvaya-Google Cloud Platform. These dual pieces of technology will no longer be separate from one another, but two pieces of a larger picture, one designed to make your business communications seamless.
Based on a report from Futuresource Consulting, the headset market is not expected to peak until 2017. According to Chris Brady, Plantronics’ senior director of strategic alliances, “There’s a growing opportunity for businesses to leverage contextual intelligence in the enterprise.”
Case in point is the Seamless Transfer Snap-In, a feature of the Avaya Engagement Assistant.
This feature merges Plantronics’ on-board sensor technology with the Avaya Engagement Development Platform middleware. The sensors can find the “wear state” of the headphones and identify whether or not the user is wearing the headphones and near a connected device. Once you consider that this technology is merged with Avaya apps, it opens up “new avenues for workplace efficiency and streamlined workflows,” Brady noted.
Brady also went on to add, “We’re looking at technology that will provide richer, deeper value to the contact center too, capabilities that will allow for both real-time action and collectable analytics.”
For consumers, a partnership between Avaya and Plantronics can only lead to more breakthroughs in headset communications. Give ACS a call to HEAR what you’ve been missing!