Gone are the days when customers were content with one option for getting in contact with your company. Rather than only offering an email or phone call-based contact center, more and more businesses are electing to adopt video contact centers as a method of reaching out to their valued clients. Video contact centers provide your customers with all of the benefits of an in-person consultation and all of the convenience of a phone call at once. If your business is interested in introducing a video contact center option, read on for a few tips!
Do… be strategic about where you set up your video contact center. If it is set up in a high-traffic of your office, you run the risk of noise pollution affecting the calls. Find a quiet, out-of-the-way area to set up instead so that your call quality remains high.
Introducing a Video Contact Center: Do’s and Don’ts
Don’t… forget to tidy up! Whatever is behind you will be visible to the customer during your video call, and messy piles of files can leave a bad impression. Keep your background clean and free of clutter to ensure your customer retains a positive image.
Do… use your video contact center as an opportunity for branding and marketing. While the background of your call should be mainly clear, you can position your company’s logo or name on the wall to reinforce your message during a video call.
Don’t… forget to practice! Video calls are unlike a typical phone call; it may take a little time for your representatives to get used to being on a call while being seen as well as heard. Complete a few “trial runs” with different employees to see how well they do, and encourage constructive criticism so that everyone can improve on their video call skills.
If you are interested in setting up a video contact center in your office, get in touch with Advanced Communication Systems today.
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