VoIP Business Phone Systems have dominated business telecommunications for many years now. However, business communications have developed and evolved over the years. In the past, you could only use voice communications. You can now, however, incorporate chat and video conferencing features into your platform. You can even integrate your Business Phone System with your CRM and more advanced features. So what features are VoIP and what are UCaaS?
VoIP vs. UCaaS
What is the difference between VoIP and UCaaS? VoIP deals with only voice communications via your internet connection. UCaaS (Unified Communications as a Service) takes VoIP technology and combines it with other services. This makes your Business Phone System an all-purpose communications software suite.
Benefits of VoIP
If you are currently using a traditional phone system, you need to seriously consider switching to VoIP. For one thing, it is much less expensive. With VoIP, it is not only cheaper to make calls but also to maintain.
VoIP also allows you to use softphones if you choose. A softphone is an app that removes the necessity of a desk phone. Softphones are great tools for remote workers.
VoIP also offers call waiting, caller ID, and three-way calling. These features are great ways to improve both your customer service and your employee productivity.
Benefits of UCaaS
Picking UCaaS doesn’t mean you are dismissing VoIP. Voice communications for a UCaaS platform will be VoIP-based. This means that UCaaS comes with all of the same benefits as VoIP, plus added advantages.
The most important thing about UCaaS is that it combines your voice, messaging, video conferencing, and more into a single platform. This makes team collaboration so much simpler. It can also improve completing your administrative tasks.