In order to compete with large companies, small businesses often find they need to improve their communications strategies. This can sometimes prove a blessing in disguise; improving your competitiveness typically improves other aspects of your company. In this case, when small businesses enhance their Business Phone Systems, they usually find that they have better accessibility, features, and scalability. Furthermore, with VoIP you can often reduce your monthly phone bill. While all of this sounds great, the most important question to ask is if VoIP is reliable.
What Impacts Reliability
While small businesses need to save money where they can, they shouldn’t do so at the cost of reliability. In the case of VoIP, it should be noted that many businesses—large and small—have embraced it. For many companies it is seen as not only budget friendly, but a dependable alternative to traditional systems. Before leaping to VoIP though, you need to look at your particular business to know if it could be a candidate.
VoIP depends on the internet. Therefore, if you are going to consider a switch, you need to understand your internet and bandwidth availability. If you don’t have enough bandwidth, it could result in delays, jitters, and lost connections. You should have your prospective provider run a network speed test. This will help you determine whether you are a good candidate for VoIP. If not, you will have to consider upgrading your internet before switching.
In addition to the internet, VoIP also requires a dependable source of power to work properly. One of the few downsides to VoIP is that this can make it more susceptible to outages. This can prove frustrating to both you and your customers. However, this problem is remedied easily enough with a battery backup. With a reliable battery backup, your VoIP solution should continue to function even in an outage.