New technology is ever evolving in the telecom industry. It wasn’t long ago that a cordless telephone seemed like it was something from the Jetsons ! One of the current innovations in the industry which is all the rage is VoIP (Voice over Internet Protocol). Many businesses are using it as an alternative to traditional phone lines. But the question remains, is it reliable enough to be your business’ main means of communication?
In the early days of VoIP it was used as an alternative to an analog phone system because the quality of calls was not consistent and there were often audio distortions and interference. However, VoIP phone service has come a long way and the call quality has made great strides. However, quality is not the only factor to consider. You need to do a complete assessment of your network carefully.
You will need to have sufficient bandwidth to handle the increased data load. You will also need to prioritize the data traffic. You may want to consider outsourcing your VoIP phone service. You will need to make sure that your chosen provider has its own network for voice traffic.
VoIP is certainly a viable option for business communications and it carries many benefits ranging from increased flexibility to reduced operational costs. It is now very reliable and offers great call quality. With that said, it is always a good idea to have some form of back up plan for complete coverage.
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