Since communication is vital to business success, it is never a bad idea to consider a Business Phone System upgrade. That doesn’t necessarily mean you’ll decide to make a switch, but it’s good to ask yourself whether or not your phone system is working for you or against you. If you ask yourself the below questions and receive unsatisfactory answers though, you need to take a serious look at upgrading your system:
Is your Business Phone System’s best feature a busy tone? If so, you definitely need to consider a Business Phone System upgrade. Newer phone systems boast different features and functions. For instance, with a newer system you should expect to have multi-call holding, teleconferencing, call forwarding, etc. VoIP is a good example of a newer type of Business Phone System. VoIP is quickly becoming the accepted technology for all companies. Pretty soon companies without it will be marked as one who has outdated technology.
Upgrading your system will cost money in the short-term, but the system actually pays for itself in the long run. If you are currently using a legacy phone system, you’ll find that it actually costs you quite a bit of money to maintain long-term. As touched on earlier, technologies like VoIP are quickly becoming the standard. This means that technicians who can work on older systems are scarce. This goes the same for replacement parts.
Additionally, newer technology is easily scalable. If you want to add phone lines with VoIP, all you have to do is add new users into the software. If you want to do so with legacy equipment, you physically have to add more lines which necessitates a costly installation period. Opening an office or growing your business is, therefore, much easier with VoIP.