Amplified headsets are usually a great asset to any company. They can prevent miscommunication between you and the caller and create a less frustrating work environment.
However, the problem with an amplified headset is that if your office is already hectic and noisy, the amplified headset will just make it harder to hear, not easier. The transmitter in the headset picks up the background noise, and the amplifier amplifies the background noise. Eventually, carrying on a conversation can become nearly impossible.
When a built in amplifier becomes more of a hindrance than a help, it’s time to order a noise cancelling headset. Noise cancelling headsets work exceptionally in areas like factories or restaurants, but can prove vital in any office environment where space is limited and there are a lot of competing voices. With a noise cancellation headset, the person on the other end of the call won’t hear anything going on in the background, just the person speaking directly into the mic.
Just one of many choices I would recommend would be the The Jabra SUPREME UC Bluetooth mono headset. It boasts exceptional Active Noise Cancellation technology. Background noise is reduced, all the while delivering powerful sound through its 24mm speaker. Wind Noise reduction technology makes calling in windy weather conditions a breeze! The Jabra SUPREME UC Bluetooth can be used with Avaya 96X1 series phones.