If your workforce has multiple locations, tying everyone together can prove to be challenging. Today’s technology has become simple and affordable. When you bring everyone together under a single platform you’ll maximize communication. Today’s companies are moving in the direction of having more and more remote employees and contractors, therefore it’s vital to streamline how to join them.
What’s Your Size?
The size of your company will be a large factor in determining the solution you put into place. Because of the startup costs of purchasing an on-site PBX, companies with less than 20 users are more likely to employ virtual PBX software. If you have a larger company, buying a PBX system can make perfect sense because the cost of ownership can be less expensive in the long run than a virtual PBX. However, think ahead. It’s important to factor in any expected business expansions. Buying a business telephone system is a long term commitment so make sure that it can grow with your individual company needs.
What Are You Current Phone System Capabilities?
A good starting point is to make a list of all of the features that your current business phone system offers. Now do your homework on the various new business phone systems. What are their individual features? Speak with your employees and ask what facets of the current phone system they feel are missing. Decide which features you feel your company as a whole would best benefit from.
How Many Calls & Where Are They Going?
Do you know how many simultaneous phone calls come in during times of peak traffic? Speak with the receptionist for the best answer or check your call reporting of your present system if available.
Your call flow is important factor to consider. How is a call initially answered, either by an automated attendant or someone answering the phones? How do the calls get distributed?
Your company’s heaviest phone users, such as sales associates can provide great research information. They likely know your company’s communications challenges best and can be very instrumental in the decision-making process.
With all of this vital information, Advanced Communication Systems can then help you to determine the best choice for your individual company when buying your new business phone system.