If you are a call center, having a top of the line business phone system is priority number one. Nextiva offers a host of features that will provide all of the tools necessary to run a professional call center.
Ease of Use
Nextiva is a cloud-based Voice over Internet Protocol (VoIP) business phone system, meaning that it doesn’t necessitate any complicated wiring. If your business has high-speed Internet access, you are good to go!
One of the most important things about Nextiva is its reliability. Nextiva had an astonishing uptime rate over the last year of 99.999 percent. That means that among its 20 million users, phone connectivity was only down for less than a few of minutes.
One of the most appealing things about Nextiva is it’s pricing structure. Because the cloud-based system doesn’t need PBX hardware, the only costs with Nextiva are the monthly service fees.
Some of the impressive features that are available to all users, not just those on the call center team, include an auto attendant, unlimited online faxing, the option to get voicemails via email and text, and conference calling for up to nine employees. The Nextiva mobile app is also quite handy. It permits users to make and receive phone calls on your business line, instant message with co-workers, make video calls, access your company directory and update. It even lets you tweak call settings like advanced call forwarding, the do-not-disturb, and simultaneous ring options.