A lot of office workers think that if they are having trouble hearing calls, they need an amplified handset. However, the problem with using an amplified handset in an area that is already noisy, is that it doesn’t make it easier to hear–it actually makes it more difficult.
Here’s how it works: the transmitter in the handset picks up all noise in the vicinity. This includes not just the person you are trying to speak to, but all that background noise. The transmitter in the handset picks up the background noise and then the amplifier amplifies the background noise. Now everything is louder!
For those who work in a noisy space, you would be much better served with a noise canceling transmitter. These block out the majority of the background noise. In conjunction with the business phone’s volume turned up, the person on the other end is now easier to hear.
Many business phones are compatible with the most common noise-canceling transmitters on the market, but if noise is a big problem in your workplace, you might want to consider opting for a different model phone that is compatible.
Either way, the benefit of both amplified and noise cancelling in a handset is that the user can now raise the receiver volume and block out background noise with only their fingertips.