Great customer service forms the cornerstone of any small business. It’s one of the best ways small business can go toe-to-toe with industry giants and win; the big guys simply can’t provide the personal attention and care that a small business can. However great customer service doesn’t just depend on good intentions and small business, it requires clear and organized lines of communication between management, employees, and customers.
The age of the internet has opened thousands of new channels of communication, exploding the ways business and clients can interact, and changing the face of employee-customer relations more in ten years than in the previous five hundred put together. But how can a business, particularly a small one, competitively leverage these opportunities while staying true to the small business ethos of quality, individualized customer service?
Enter Cisco Telecom Solutions.
Cisco isn’t just a telecom system; it’s a way of doing business. State-of-the-art telecom systems like the Cisco Unified Communications Manager (CUCM) allow businesses to collaborate in real time using applications like call-routing, contact-management, voice-mail, e-mail, mobile IP soft phone, and more—in an integrated, easy-to-use interface. The CUCM is highly scalable, supporting up to 30,000 lines per server cluster, supports a broad range of phones, and offers a choice of multiple operating systems.
The ability to manage and easily route communications across multiple mediums guarantees stronger and easier relationships with clients. Dial into to Skype conversations via your office phone or automatically route calls to the appropriate departments. Connect mobile phones into the system and video-conference through the Cisco interface on the go, and automatically sort and prioritize voicemails and messages based on sender ID. Whatever your small business needs from a telecom system, Cisco can provide it. Best of all, the easy to use interface and readily available training mean that you’ll be able to use the system to its full potential on day one.
One system, uniting entirely different forms of communication and providing the tools to manage them, translates into one simple thing: better relationships. Better client interaction, better employee management, better external relationships and above all: better business.
Advanced Communication Systems, located in Maryland, is a national vendor of a wide variety of telecommunications products. We are here to help you select the communication system for your business.
And we have experience in every major industry sector and business size.
For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!
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