Are your customer service reps sufficiently servicing your customers? It is a question every business owner has to ask. Communication and customer service are the pillars of any successful business, after all. Unfortunately, giving the customer everything they want isn’t always easy. They want answers and they want them faster than a speeding bullet. However, customers also want to minimize their interactions with live customer service representatives, which is quite the dilemma for most business owners. How do you optimize your customer service without sacrificing customer experience?
Optimize your Help Desk with Avaya and Improve Customer Service
In the article, “Live Help Tech: Less Obstacles; Better Continuity,” Avaya.com blogger Michelle Brusyo discusses the pitfalls of customer service and the Avaya solutions that can help.
“Reps across fields are encountering roadblocks as they attempt to consolidate knowledge bases and search for a way to quickly access relevant customer information without unreasonably lengthening interactions,” writes Brusyo, “while a lack of call center training has many staff members unprepared to get the most out of customer service tools.”
These customer service issues are only worsened as technology grows. Now consumers expect flawless service in stores and online. According to Contact Solutions CEO Michael Boustridge, “consumers are fundamentally unhappy with the state of customer service, especially when it comes to their mobile service interactions.”
Your company must develop a customer service strategy that effectively meets the needs of consumers while providing them with a positive, interactive engagement with the brand. Avaya can help!
Is Avaya Right for your Business?
Advanced Communication Systems is a national vendor of Avaya telecommunications products. We are here to help you select the right communication system – from traditional PRI to Unified Communications to VoIP and more – for your business and your budget. If you are interested in learning more about the benefits of an Avaya Phone System, please contact Advanced Communication Systems at 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.