PBX Business Phone Systems are amongst the most professional, yet simple to use, systems on the market today. PBX, also known as Private Branch Exchange, connects your office phones and offers unique benefits not found in traditional systems. Some of the biggest benefits are ease of use and boosted customer satisfaction. Those aren’t the only pros though; below we have listed four additional benefits to switching to a PBX Business Phone System.
PBX Business Phone Systems offer centralized control. This means that even when you route an incoming call through a single number, the rest of the system remains available. Typically, one number systems claim that the line is busy and that you can’t make additional incoming or outgoing calls. PBX systems bypass this problem.
Easier Internal Communication
In the past, calling a number in your office would necessitate that the call go through the phone exchange prior to being routed back. Unfortunately, this is impractical for a host of reasons, but perhaps the biggest is the cost; separate phone lines are not only difficult to manage, but they are also expensive. PBX systems route all the calls in your office internally, dropping costs and hassle.
PBX systems are perfect if you have a lot of remote employees. PBX has flexible call routing that makes it simple to ensure that calls are directed to the correct person, no matter where they are. Furthermore, if you can reroute the system so when one employee is at lunch, their calls are forwarded to the next available person.
If you require different call settings for different people, a PBX Business Phone System lets you configure changeable levels of access to each specific phone. You can alternate between only internal calls, internal and outgoing local, some long distance, and specific international numbers depending on your requirements.