In some instances, peripheral equipment can make or break your business telephone system. This holds true whether you are installing a new system or merely upgrading your current business phone system; either way, you will have to consider what additional equipment your business will require to get the most use out of your system.
You are probably aware of the term ‘peripheral hardware’ in conjunction with your computer (i.e., items such as your mouse, printer, scanner, etc.). In terms of a business phone system, the most common items are things like headsets and speakers.
Just as you did when selecting your business phone system, you will have to consider what your business needs in order to best serve your clients and what type of business you are running. If your business takes a high number of calls throughout the day or employees frequently need to input data on their computers during calls, telephone headsets aren’t just a luxury, they are a necessity. Many businesses find speaker phones just as vital; speaker phones can be useful in the aforementioned scenarios, but they are also valuable during impromptu conference calls.
While headsets and speaker phones tend to be the most popular peripheral items, many businesses select cordless phones or remote IP phones, as well. Choosing the right peripherals depends entirely on your daily business needs.