Your new marketing campaign was a huge success and your office is receiving the highest level of calls you’ve ever experienced in your growing business. Your employees are taking live calls, checking voicemail, and returning customer inquiries as fast as they can. Now imagine if you would, what the impact would be if your phone system goes down? The fact is, if your phone system is more than 6-7 years old, you may be taking a huge gamble.
It could be a distracted utility worker, a lightning storm or some other unforeseen problem. Phone system issues are a reality with traditional telecommunications systems. The cause may be out of your control and create major business down time.
If your company hasn’t planned for a disaster or redundancy plan, those kinds of communication failures can significantly disrupt your business. Sadly, many small businesses do not have a disaster plan. The best advise is to plan ahead for a solution.
Communication continuity plan
In the past, developing a disaster recovery plan meant that your IT staff would need to re-engineer your business phone system so it could be recovered successfully. If you’re a growing business, you likely don’t have that kind of unlimited resources for equipment and infrastructure. This is where cloud communication can help.
Cloud phone systems have greatly advanced system recovery and business continuity in the face of an outage. They’re hosted virtually, so there’s no need to worry about the types of disastrous scenarios that used to disrupt on-premise or landline phone services.
If a phone line is cut, cloud-based systems are totally unaffected. If Internet service goes down, phone calls can be re-routed to backup cell phone numbers or other business offices.
Benefits of switching to a hosted solution
As you think about a continuity plan for your phone system, there are several important benefits to the cloud that you’ll want to consider.
- Your phones stay up and running – always. Even if a total outage occurs and wipes out your office’s power and internet service, cloud-based phone systems allow employees to connect from anywhere.
- Redundancy is built into the architecture in all the applications. This means that the system isolates any issues and the redundancy allows you to troubleshoot during business hours rather than coming in after-hours.
- Cloud-based phone systems are completely scalable, meaning you only buy and pay for what you need now, and have the ability to change up or down whenever you wish. if you need to re-direct call flow from one site to another, it’s very easy to do without any disruption in call quality or service.