The fastest way to get an answer from a company is over the phone. This means that even with email and digital communication, your Business Phone System will always be an important aspect of your business. The best way to handle incoming calls is through an auto attendant. Most people have experience with auto attendants. It is a tool that greets callers and transfers them to the appropriate line depending on how your callers answer the prompt. It is a great way to save your employee’s time and increase efficiency. Here’s how:
Route calls efficiently
If you don’t take advantage of an auto attendant, your customers will need to spend time on hold while waiting for a free employee. After that, the employee will have to determine which department to send them to. Unfortunately, this doesn’t always work effectively and callers are bounced from department to department before finding the person they need to speak to.
If you have an auto attendant however, your callers are automatically taken care of through the phone system itself. This saves your employees time. You do need to beware that if you don’t set up your auto attendant correctly, your callers will still get bounced around. Be sure that your auto attendant is easy to understand and configured with helpful options.
Provide basic information
Oftentimes callers have simple questions. For example, they may simply want to know what your hours are. In this instance, your auto attendant can provide this information without an employee getting involved.
Enable digital interactions
Even if a caller has a more complicated task, it can still be achieved by interacting with your phone system. For example, if they’re trying to pay a bill they can typically accomplish this with an auto attendant.
Unfortunately, spam has become more commonplace rather than less. These calls can reduce the amount of time your employees spend working. Auto attendants are a great way to block these calls, as they filter them out.