Avaya Solutions
ACS and AVAYA keep you connected, no
matter how simple or complex your
organization’s communications needs.

Why is Avaya the best choice for your business?
Because customer experience matters. Avaya has been a trusted partner for business desktop solutions for over 100 years. Avaya provides customers with more options than ever before by creating a fully customizable experience.
Onsite, Cloud, Virtual, Hybrid
No matter what type of business you have, there is an Avaya solution for you. At ACS, we can work with you to determine the best Business Phone System for your company. Whether it is an onsite, cloud, virtual, or hybrid solution, we can implement your solution and customize the features to ensure that you have all the tools you need to succeed.
Latest technology
Avaya technologies include communication solutions, unified communications and collaboration, contact center and customer experience management. Additionally, Avaya provides related services for small businesses, midmarket companies, large enterprises, and government organizations around the globe.
Unified Communications
With unified communications, you can combine different forms of communication tools into one efficient solution. By merging telephony, email, chat, and video, you can improve productivity by making it easier to communicate with customers and colleagues. Avaya has numerous unified communications solutions to assist companies in improving efficiency and customer service while reducing costs.
Contact Center
Avaya is a worldwide leader in the contact center market. Avaya’s scalable contact center solutions can help businesses manage calls and improve customer service. Whether you are a small business or a large enterprise, Avaya can meet your needs.
Apps, Mobile, and Desktops
With Avaya mobility solutions, your mobile staff will never have to miss an important call again. Regardless of their location, your employees can still use your Business Phone System and take advantage of all of the features that comes with it.
Join the digital transformation
And improve your customer experience
Avaya Solutions are created with engagement and simplicity in mind. With Avaya, you can use a single platform to conduct all of your day-to-day communications. You can strengthen the customer experience by assisting them via phone, email, or SMS. By using Avaya, you make communication less fragmented and more customer focused.
Connect the customer
journey
The tools to deliver exceptional experiences at every stage of the customer’s journey.
Keep the human touch
Multiple channels in which to personally interact with customers.
Create a seamless experience
Seamless customer interactions that drive higher levels of engagement.
Earn loyalty and
engagement
Grow customer loyalty with reliable communications.
Optimize
performance
Transform your customers’ experience, one interaction at a time.
Develop workstream
collaboration
Avaya brings unity
Communication is the key to workplace collaboration. When your team can collaborate seamlessly, it has the power to transform your company. Avaya offers natural and intuitive communication tools that allow your team to stay connected. Multiple methods of communication are available to you with Avaya. Whether you want to use the phone, chat, file sharing, or conferencing, your team can use Avaya to stay in touch.
Create new ways to get
work done
Avaya brings unity
These days, people work at home, on the go, and in the workplace. If your team is spread out, it is critical to ensure that they’re working as though they’re together. Otherwise, your customers will not receive the best possible experience. By using Avaya tools like unified communications, Avaya Cloud Office, and collaboration, your team can seamlessly work together.
Featured client success story
- "Having had exposure to ACS at other companies, I was delighted to see that the company commitment, passion and drive for excellence is still thriving." - American Cancer Society
- Fantastic installation by ACS! You made it easy for us to ensure that everything runs smoothly with our new Avaya system. Very professional, very helpful and always there when we need you. - Allstate Insurance
- It was terrific to work with an organization that was able to adapt to our needs so readily and effectively. Your installers were exceptional and showed a willingness to ensure that all users had a good understanding of the new phone system. - Harris Teeter
- We cannot thank you enough for the dedication and professionalism displayed by your entire team. The new phone system installation and training was a big success. All promises met and delivered. Thank you for all of your efforts. - Mitsubishi Industries
- The service your company provides is top quality – from initial request for info, to the proposal and execution. You understood our unique requirements and improvised when requested. Raytheon - Raytheon
Accelerate your business
Avaya J Series IP Deskphones enable businesses to deliver full-featured, durable, highly reliable communications solutions that meet the different needs of many users. The Deskphones have a smart design and deliver crystal-clear sound. The features are intuitive and easy-to-use―leading to increased staff productivity and streamlined communications that can help a company gain a strategic competitive advantage. The J Series is ideal for deployment in digital or IP telephony environments, and for companies seeking to upgrade from or to add to existing Avaya endpoints.