Modern healthcare offices use highly advanced practice management software for record keeping, billing, and scheduling. What many of these offices are missing though is a business phone system that personalizes the patient experience and connects your staff to your patients.
How you manage communication will make or break your patient retention rate. Below are the most important things to consider when choosing the perfect business phone system for your practice.
Choosing a business phone system that blends with your patient management software is the key to providing personalized patient relations. Advanced cloud-based phone systems typically boast seamless integration to your current patient management software. These systems display patient information on your screen when they call, allowing staff to see the patient’s name, age, balance, appointment history, and so on. Nothing is better than having that information ready before you even answer the phone!
A business phone system should have all of the powerful features you need not only in the present, but in the future. A modern healthcare office needs to have an auto attendant to answer and direct calls, built-in intercoms that function across multiple offices, advanced voicemail options like voicemail to email, mobile apps, hot-desks, etc.
Cost is always a relevant factor in any investment. The best option is to go for a business phone system that has all of the features you require. Remember, technology is always changing and you don’t want to be stuck with an outdated system after only a few months.
Ease of Use and Training
Your new business phone system should be operational and implemented the same day that it is installed. Also, whichever business phone system you opt for should be user friendly for both you and your staff. Ensure that you receive basic user training on the same day of the install followed by advanced training session approximately 3 days after install. This will give your company time to get used to the new phone system and be able to gather pertinent questions to ask.