Technology has vastly improved our lives. Unfortunately, all technology has an expiration date. Business Phone Systems are not an exception to this rule. You may have purchased a system that was cutting edge years ago, but it most likely has not aged well. If your system is giving you problems, you are faced with the question of whether you should replace or repair it. The age of your system plays a big part of this decision. Sometimes you can get a few more years out of your current system. Age, however, is not the only factor. Here is what you should consider when making the decision:
Are your employees reaching their peak potential?
Many older Business Phone Systems have limitations that could harm employee performance. For example, older systems may limit the number of customers you can have on hold at any one time. Additionally, older systems often don’t have features such as call queue, simultaneous ring, pickup groups, or unified messaging. In today’s competitive business environment, missing out on some of these features can hold your employees back.
Is your Business Phone System user friendly?
If your system is dated, it may require more effort to make sure it is working properly. If your users are not used to older technology, this can create issues and delays in the office. On the other hand, if your system is easy to use and everyone is used to it, it may only require a repair from an expert.
Was your company succeeding before your system began having issues?
If your company was succeeding prior to your Business Phone System problems, you may not want to make any major changes. If your system only requires a simple repair, it is probably a good idea to make the repair and keep your current system. On the other hand, if your company was constantly falling short of your goals, then an aging Business Phone System may explain the issue. Replacing it may be a great way to achieve success.